Product Support

Any detector, any time – Testifire has it covered!
Any detector, any time – Testifire has it covered! 780 488 Detector Testers

Faced with the challenge of testing a variety of different makes and model of detector and, with an increase in the number of multi-sensor detectors now requiring testing – more and more engineers are turning to Testifire as their preferred method of testing. Testifire has seen the fastest growth in demand of all our test…

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New online troubleshooting
New online troubleshooting 780 488 Detector Testers
We’ve recently updated the Support section of our website to allow on-line diagnosis of support queries related to Testifire and Solo 365. read more
Try our new kit selector – find your ideal kit
Try our new kit selector – find your ideal kit 780 488 Detector Testers
With a variety of Solo and Testifire kits available, it can be difficult to know which one is right for you.  To help with this, we’ve developed our kit selector – designed to find your ideal solution! Whatever fire detectors you’re testing – the kit selector will help you find the most suitable kit. read more
What’s important when choosing a smoke aerosol?
What’s important when choosing a smoke aerosol? 780 488 Detector Testers
Smoke aerosols offer a reliable and efficient way of functionally testing smoke detectors, they are the test method of choice for many fire professionals and are most commonly used within a Solo 330 dispenser. Our support team are occasionally asked for information on the contents of our aerosols as users seek assurances that the contents are safe to use on site and won’t cause harm to the detector itself. read more
Toolbox Talks – Q&A, Firex International 2019
Toolbox Talks – Q&A, Firex International 2019 780 488 Detector Testers
We had a great response for questions for our #AskPaul session at last month’s @FirexInternational!  Not only did we receive plenty of questions on our range of solutions, but also on broader subjects including codes and standards and ideas for new products. read more
Solo 365: test smoke detectors and ASD systems
Solo 365: test smoke detectors and ASD systems 780 488 Detector Testers
Following its successful launch, Solo 365 and it’s 2 in 1 functionality has received plenty of praise from those who have taken advantage of the tester and the benefits it offers. Alongside testing smoke detectors, Solo 365 also has the ability to functionally test ASD systems! read more
Improved visibility of the detector LED with Testifire
Improved visibility of the detector LED with Testifire 780 488 Detector Testers
Further to a suggestion from a Testifire user, we’ve recently introduced an update to Testifire which improves the user experience and speeds up testing. The suggestion was to add reflectors to the Testifire that ‘bounce’ the light much more effectively, making it visible from below. read more
#askpaul – FIREX 2019, send us your questions on testing!
#askpaul – FIREX 2019, send us your questions on testing! 780 488 Detector Testers
We’re taking our Toolbox Talk series on the road with a special session filmed live at Firex International 2019. Send us your questions on detector testing! Paul Gatens from our technical support team will be answering your questions live from our stand at FIREX 2019. read more
Scorpion 1.5 Update
Introducing Scorpion 1.5
Introducing Scorpion 1.5 780 488 Detector Testers
Scorpion, our solution for testing hard-to-access smoke detectors, has recently been updated with a significant change to the design. read more
Detectortesters Product catalogue 2019
New for 2019 – It’s our product catalogue!
New for 2019 – It’s our product catalogue! 780 488 Detector Testers
A new initiative for us sees the launch of our very first product catalogue.  We occasionally hear that not everyone who uses our products is aware of the complete range of solutions we have on offer, our 2019 catalogue is designed to change this – putting all our products together in one place. read more