You should only use this service if you have been instructed to by our Product Support team. If you have been asked to provide photographic evidence - please ensure you have this available BEFORE proceeding any further

To ensure a positive experience, we need to collect some information from you over the next few pages. If you encounter any difficulties in using this service, please call +44 1707 282 773 or email support@detectortesters.com.

Once you have completed this form you will be sent an email with a link to your returns label. Please print out this label and attach it to your returns parcel as it displays your unique reference number.

Once either decommisioning evidence (photo) or product is received, we will either automatically arrange an FOC replacement shipment and will send details of shipment date, or contact you to discuss further details. Please allow us 48 hours to process your return and make replacement shipment arrangements.

Please click on the Submit button to complete your returns request.

Please quote this number if contacting our Product Support (Tel: +44 1707 282 773 or email: support@detectortesters.com)